Refund policy

Paid HHL features use prepaid credits. This policy explains when a purchase can be refunded and when credits are returned for failed delivery. The billing descriptor is HHL CREDITS.

Used and unused credits

Credits aren't refundable once used. You may request a refund for unused credits within 14 days of purchase only if no credits from that purchase have been used. If you've used any credits from that purchase, its remaining credits aren't eligible for this unused-purchase refund. The payment-method rules below apply.

Credits are one-way, non-transferable and have no cash value. An eligible purchase refund doesn't make credits redeemable for cash or transferable to another account.

Failed or undelivered generations

If an image, video, voice note or other generation fails or isn't delivered, the credits charged for that generation are automatically refunded to your credit balance. If the adjustment is missing, email payments@hitherline.com with your order code and a description of the failed generation.

Payment methods

• Cash App: the unused-purchase refund rule above applies.
• Telegram Stars: purchases follow Telegram's terms and applicable refund process. Contact us with your order code for purchase or delivery help.
• Crypto (USDC): payments are final. The 14-day unused-purchase refund doesn't apply. If a delivery failure occurs, the remedy is a credit refund to your HHL balance, not a reversal of the crypto transfer.

Card payments may be added later. Nothing in this policy limits refund or other rights that applicable law requires.

How to request help or a refund

Email payments@hitherline.com with your order code, purchase date, payment method and reason for the request. For the unused-purchase refund, send your request within 14 days of purchase. Don't send passwords, private keys, seed phrases or full payment credentials.

We acknowledge requests within 24 hours and resolve general payment complaints within 5 business days. Payment-provider processing time may be separate from our decision. You can escalate or appeal under our Complaints policy.

Chargebacks

A chargeback suspends your account and remaining credits pending review. Contact our payments address to help us investigate. This doesn't limit your legal rights or your payment provider's dispute process.

Operator and contact

Hit Her Line (HHL) at hitherline.com is operated by KS Ecosystem, LLC, a Wyoming limited liability company. Contact info@hitherline.com. For payments and billing, email payments@hitherline.com.